FAQ's, Shipping and Returns


Unique, just like you...
All Marah Jones pieces are handmade, leading to possible variations in colour, shape and size between each unique, handmade piece.

You can eat off it...
All kitchenware is food safe and made with non-toxic materials unless stated otherwise. Items are microwave, oven and dishwasher safe, although hand washing is recommended to prolong the life of your piece.

It'll be there soon!
Please allow 3-4 weeks for all Made To Order pieces to be handcrafted and shipped. All Ready To Ship pieces will be shipped within two business days via Australia Post. We'll be in touch with a tracking number once your parcel is on it's way.

Oh no, it arrived broken?!
In the unlikely event that an item is damaged during shipping, please send an email within two business days with photographs of the damaged object(s) (for insurance purposes) and the packaging and we'll be in touch to arrange a replacement.

Urgh, it's sold out...
If there's a piece you love that is currently unavailable, please email for more details.

Changed your mind?
Due to the lengthy handmade processes and delicate nature of shipping ceramics, all sales are final and refunds aren't available for changes of heart. Please reach out if you have any questions or would like additional photos before purchasing.